Mobile Messaging Terms of Service
Effective Date: June 29, 2026
Last Updated: June 29, 2026
These Mobile Messaging Terms of Service ("Mobile Terms") govern your enrollment in and use of the text message and mobile messaging program (the "Program") offered by HNY Plus, Inc. ("HNY+," "we," "us," or "our"). By enrolling in, accessing, or participating in the Program, you agree to these Mobile Terms.
These Mobile Terms incorporate by reference, and should be read together with, our Terms of Service, our Privacy Policy, and our Consumer Health Data Privacy Policy. In the event of a direct conflict between these Mobile Terms and the Terms of Service with respect to the Program, these Mobile Terms control as to the Program; in all other respects the Terms of Service control.
1. Consent to Receive Automated Recurring Messages
When you opt in to the Program, you expressly consent to receive recurring automated marketing and transactional text messages (including SMS and, where supported, MMS or RCS messages) from or on behalf of HNY+ at the mobile telephone number you provide. These messages may be sent using an automatic telephone dialing system or other automated technology.
Consent is not a condition of any purchase. You are not required to agree to receive Program messages in order to buy any HNY+ product or service. Message and data rates may apply.
You represent that you are the account holder for, or that you have the authority of the account holder to enroll, the mobile number you provide, and that the number is accurate. If your mobile number changes or is reassigned, you agree to promptly opt out of the Program from the old number.
2. Program Description
Through the Program, HNY+ may send messages relating to, among other things: promotions, offers, discounts, and product launches; order, shipping, subscription, and account notifications; cart reminders; surveys; and other information about HNY+ and our products. The Program is operated with the assistance of our third-party SMS service provider, which transmits messages on our behalf.
3. How to Opt In
You may enroll in the Program by submitting your mobile number through one of our opt-in points (for example, a website pop-up or checkout field) and completing any confirmation step, or by texting a designated keyword to our messaging number. By doing so, you agree to these Mobile Terms.
4. How to Opt Out
You may cancel your participation in the Program at any time. To stop receiving messages, reply STOP (you may also use UNSUBSCRIBE, CANCEL, END, or QUIT) to any message you receive from us, or text STOP to +1 (866) 575-7768. After you opt out, we will send a single confirmation message acknowledging your request, after which you will no longer receive Program messages unless you re-enroll.
You understand that opting out of the Program does not opt you out of non-Program communications, such as individually addressed customer-service replies or legally required notices.
5. Help and Support
For help with the Program, reply HELP to any message, text HELP to our messaging number, or contact us at support@hnyplus.com or by mail at HNY Plus, Inc., 13 W. Main Street, Felton, DE 19943.
6. Message Frequency
Message frequency varies and depends on your interaction with HNY+. By enrolling, you consent to receive recurring messages, and you acknowledge that the number of messages you receive may change.
7. Message and Data Rates / Costs
Message and data rates may apply to each message sent or received in connection with the Program, as determined by your wireless carrier and mobile plan. You are solely responsible for any such charges. HNY+ does not impose a separate fee for the Program, but we are not responsible for charges imposed by your carrier. Please contact your wireless carrier for details about your plan.
8. Supported Carriers and Devices
The Program may not be available on all wireless carriers, and carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your wireless carrier and is outside HNY+'s control. Some message types (including MMS and RCS) may not be supported by all devices, carriers, or operating systems.
9. SMS, MMS, and RCS Messages
Program messages may be delivered as SMS (text-only) and, where your device and carrier support it, as MMS (which may include images or other media) or RCS (Rich Communication Services, which may include enhanced media or interactive features). If your device or carrier does not support a particular format, you may receive the message in an alternate format or may not receive it at all. RCS and MMS messages may transmit additional data and may be subject to different carrier charges.
10. Eligibility and Age Restriction
The Program is intended for residents of the United States who are at least 18 years of age (or the age of majority in their jurisdiction of residence). By enrolling, you represent that you meet these requirements. We do not knowingly enroll individuals who do not meet these eligibility requirements, and we may remove any such enrollment.
11. Prohibited Conduct and Content
In connection with the Program, you agree not to: send unlawful, harassing, abusive, defamatory, obscene, or otherwise objectionable content to us or our service providers; impersonate any person or misrepresent your identity or affiliation; interfere with or disrupt the Program or the networks connected to it; or use the Program for any unauthorized, fraudulent, or unlawful purpose. We may suspend or terminate your participation in the Program for any conduct we determine, in our discretion, violates these Mobile Terms or applicable law.
12. Privacy
Your participation in the Program, and the information we collect through it, are subject to our Privacy Policy and, to the extent applicable to health-related information, our Consumer Health Data Privacy Policy. By enrolling, you acknowledge that mobile information may be shared with our SMS service provider and other vendors solely to operate and support the Program; we do not sell or share your mobile opt-in information or phone number with third parties or affiliates for their own marketing purposes.
13. Disclaimer of Warranties
THE PROGRAM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. HNY+ DOES NOT WARRANT THAT MESSAGES WILL BE DELIVERED, TIMELY, ERROR-FREE, OR UNINTERRUPTED, AND IS NOT RESPONSIBLE FOR ANY DELAYED OR UNDELIVERED MESSAGES, AS DELIVERY IS SUBJECT TO EFFECTIVE TRANSMISSION BY YOUR CARRIER.
14. Limitation of Liability
To the fullest extent permitted by law, the limitations of liability set forth in our Terms of Service apply to the Program and are incorporated herein by reference.
15. Changes to the Program or These Mobile Terms
We may modify or terminate the Program, or any part of it, and may update these Mobile Terms, at any time without notice. Any changes will be effective when the revised Mobile Terms are posted at this page. Your continued participation in the Program following the posting of changes constitutes your acceptance of those changes.
16. State Telemarketing Law Compliance
HNY+ conducts the Program in accordance with applicable federal and state telemarketing and consumer-protection laws, including the Telephone Consumer Protection Act (TCPA) and applicable state statutes governing automated and marketing text messages. Where state law provides additional rights or imposes additional requirements with respect to telephonic or text-message marketing, we honor those requirements for residents of the applicable state.
16.1 Texas Residents
To the extent applicable to the Program, HNY+ endeavors to comply with Texas law governing telephone solicitation, including the Texas Business & Commerce Code. Texas residents may obtain information regarding telephone solicitations from the Office of the Texas Attorney General.
17. Dispute Resolution; Binding Arbitration; Class-Action and Jury-Trial Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS.
17.1 Informal Resolution (Required First Step)
Before initiating any arbitration or other proceeding, you and HNY+ agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to the Program or these Mobile Terms (a "Dispute") informally for a period of at least sixty (60) days. To begin, you must send a written notice of Dispute to HNY Plus, Inc., Attn. Legal Department, 13 W. Main Street, Felton, DE 19943, describing the nature of the Dispute and the relief sought. You and HNY+ will use good-faith efforts to resolve the Dispute during this period. This informal-resolution requirement is a precondition to commencing arbitration, and the applicable statute of limitations and any arbitration filing deadlines will be tolled while the parties engage in this process.
17.2 Binding Arbitration
If the Dispute is not resolved within the 60-day informal-resolution period, the Dispute will be resolved exclusively through binding, final, and confidential arbitration before a single arbitrator administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, rather than in court. The arbitrator shall follow the applicable substantive law of the State of Delaware to the extent consistent with the Federal Arbitration Act ("FAA"), which governs the interpretation and enforcement of this Section. Judgment on the award may be entered in any court having jurisdiction.
17.3 Class-Action and Jury-Trial Waiver
YOU AND HNY+ AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT HEAR CLASS OR REPRESENTATIVE CLAIMS OR REQUESTS FOR RELIEF ON BEHALF OF OTHER INDIVIDUALS. UNLESS YOU TIMELY OPT OUT AS PROVIDED BELOW, YOU WILL NOT HAVE THE RIGHT TO: (A) HAVE A COURT OR JURY DECIDE YOUR DISPUTE OR CLAIM; OR (B) PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.
17.4 Coordinated and Mass Arbitration
If twenty-five (25) or more similar demands for arbitration, presented by or with the assistance or coordination of the same or coordinated counsel or organizations, are submitted against HNY+ raising substantially similar Disputes, you and HNY+ agree that the demands will be administered in staged batches of no more than fifty (50) demands at a time (or such number as the AAA can accommodate), in order to promote efficiency and reduce fees. The parties will cooperate with the AAA to: (a) designate a representative sample of demands from each batch to proceed as bellwether arbitrations; (b) stay all other demands in the batch pending resolution of the bellwether arbitrations; and (c) following the bellwether proceedings, attempt in good faith, with the assistance of a mediator if necessary, to resolve the remaining demands. A single filing or batching fee shall apply per batch rather than per individual demand to the extent permitted by the AAA. This provision is intended to be enforced consistent with the FAA, and any disputes about its application will be decided by a court rather than an arbitrator. If this Section 17.4 is found unenforceable, it shall be severable and the remainder of this Section 17 shall remain in effect.
17.5 Exceptions; Injunctive Relief
Notwithstanding the foregoing, either party may bring an individual claim in small-claims court if it qualifies. In addition, HNY+ has the right to bring a claim against you in the state or federal courts located in Delaware for injunctive or equitable relief to protect its intellectual property or to address unauthorized use of the Program, and you irrevocably consent to the jurisdiction and venue of such courts for that purpose.
17.6 Your Right to Opt Out of Arbitration
YOU MAY OPT OUT OF THIS ARBITRATION AGREEMENT WITHIN 30 DAYS OF THE DATE YOU FIRST ENROLL IN THE PROGRAM BY SENDING A WRITTEN LETTER TO: HNY PLUS, INC., ATTN. LEGAL DEPARTMENT, 13 W. MAIN STREET, FELTON, DE 19943, STATING YOUR INTENT TO OPT OUT AND INCLUDING THE MOBILE NUMBER ENROLLED IN THE PROGRAM. If you have already opted out of arbitration under our Terms of Service with respect to your purchases, that opt-out also applies here, and you do not need to opt out again. Opting out of arbitration will not affect your ability to participate in the Program.
18. Entire Agreement; Severability
These Mobile Terms, together with the documents incorporated by reference, constitute the entire agreement between you and HNY+ regarding the Program. If any provision of these Mobile Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of that provision.
19. Contact Us
HNY Plus, Inc.
13 W. Main Street, Felton, DE 19943
support@hnyplus.com
Appendix A — Do Not Call / Do Not Text Policy
HNY+ maintains this Do Not Call / Do Not Text Policy in connection with its telephone and text-message marketing.
A.1 Internal Do-Not-Contact List
HNY+ maintains an internal list of consumers who have asked not to receive marketing calls or text messages from us. If you opt out of the Program (for example, by replying STOP) or otherwise request not to be contacted, we will add your number to our internal do-not-contact list and will not send you further marketing messages, except as required to confirm your opt-out or as otherwise permitted by law. We honor opt-out requests promptly and in any event within the time required by applicable law.
A.2 National Do Not Call Registry
HNY+ honors the National Do Not Call Registry maintained by the Federal Trade Commission. You may register your number at www.donotcall.gov or by calling 1-888-382-1222 from the number you wish to register.
A.3 State Do-Not-Call Requirements
Where applicable state law maintains a separate do-not-call list or imposes additional requirements, HNY+ complies with those requirements for residents of the applicable state.
A.4 How to Make a Request
To be placed on HNY+'s internal do-not-contact list, reply STOP to any Program message, or contact us at support@hnyplus.com or HNY Plus, Inc., Attn. Legal Department, 13 W. Main Street, Felton, DE 19943. Please include the phone number you want added to the list.
A.5 Policy Availability
A copy of this Do Not Call / Do Not Text Policy is available upon request and is posted on this page.